Mike Courtney

Business & Technology Operator

Engineering | Growth & Operations | Leadership Development

mike@michaelcourtney.com | linkedin.com/in/courtneymike

001mike.com | michaelcourtney.com

Summary

Business-trained operator with experience spanning business ownership, sales and marketing, P&L and operations, leadership development, consulting, software and web development, IT, product systems and AI/automation. Current work includes AI agents, voice systems, APIs and data, Cloudflare/serverless infrastructure, workflow automation and product development.

Skills

Business ownership, Growth strategy, Sales and marketing, P&L and operations, Team development, Coaching and facilitation

Technical Skills

Software and web development, APIs and data systems, Cloudflare/serverless, AI agents, Voice AI, CRM and workflow automation

Experience

Aura Media Studios

Co-Founder / AI & Automation Implementation | Current

Build and implement AI agents, voice systems and automation for operating teams, connecting CRM, routing, reporting, documentation and client delivery.

Stack & Scale

CMO / Partner / Automation Practice | Current

Lead the automation practice and connect marketing and delivery operations through intake, routing, reporting and iteration.

Possibility Engineering

Engineering & Development Practice | Current

Build software and web applications, AI and agent systems, APIs, data systems and automation using Cloudflare and serverless infrastructure.

ai Digital Marketing Agency

President | From 2019

Led strategy, business development, marketing, client delivery and reporting for service businesses across real estate, mortgage, construction, health and beauty, legal and dental.

Value Dental Centers AZ / Apache Dental Management

Executive Vice President | Apr 2018 - Feb 2019

Led startup and daily operations across multiple dental practices, including staffing, patient flow, technology adoption and multi-location reporting.

AZHCR: Practice Growth Solutions

Executive Vice President | Jan 2018 - Apr 2018

Implemented business systems and growth strategies for client practices.

Vivyx Printing

VP Sales & Marketing | Sep 2016 - Dec 2017

Owned business development, sales and marketing; developed new product offerings and customer-experience systems.

Vacuus Performance

Principal | Jul 2013 - Feb 2015

Provided business coaching and consulting across leadership, IT, sales and marketing, planning and execution.

TelEvolve

VP Sales & Marketing | Jul 2012 - Jul 2013

Built business-development, sales, marketing and brand strategy for a custom VoIP business.

Landmark Education / Landmark Worldwide

Program & Operations Manager | May 2010 - Nov 2011

Managed center budget and P&L, implemented a CRM and improved profitability. Developed, trained and led the team behind an approximately 500-participant U.S. program.

CCS Real Estate Investment Group

Founder / Manager | Jun 2008 - May 2010

Founded and ran a real-estate investment group through the post-2008 market.

Brad Francis Ford

Internet Sales Manager | Jun 2008 - Sep 2008

Managed online lead intake, follow-up and conversion.

Polaris Realty

President & Qualifying Broker | Jul 2005 - Jun 2008

Founded and ran the brokerage; built operations, recruited and managed agents, and oversaw transactions.

Black Diamond Construction

President | Jul 2005 - Jun 2008

Founded and ran a construction company; managed projects, contractors, finances and client relationships.

Veritas Mortgage

Vice-President / Owner | Jul 2005 - Jun 2008

Co-founded the mortgage company and ran operations and business functions end to end.

Sterling Homes

Qualifying Broker | Oct 2004 - Jul 2005

Ran the real-estate division for a homebuilder across listings, sales and broker compliance.

Santa Fe Properties

Associate Broker | Oct 2003 - Oct 2004

Handled independent residential real-estate sales in the Santa Fe market.

Education

University of New Mexico - Robert O. Anderson School of Management

BBA, Business Management & Marketing | 2000 - 2004

CCIM

Coursework | 2004 - 2006

Professional Development

Landmark - Leadership and professional development

Completed multiple curricula and senior trainings, with long-term facilitation and train-the-trainer experience.

Volunteer leadership: Course Supervisor Level 4 (2008-2014); Introduction Leader (2009-2011).