Mike Courtney Business & Technology Operator Engineering | Growth & Operations | Leadership Development mike@michaelcourtney.com | linkedin.com/in/courtneymike 001mike.com | michaelcourtney.com Summary Business-trained operator with experience spanning business ownership, sales and marketing, P&L and operations, leadership development, consulting, software and web development, IT, product systems and AI/automation. Current work includes AI agents, voice systems, APIs and data, Cloudflare/serverless infrastructure, workflow automation and product development. Skills Business ownership, Growth strategy, Sales and marketing, P&L and operations, Team development, Coaching and facilitation Technical Skills Software and web development, APIs and data systems, Cloudflare/serverless, AI agents, Voice AI, CRM and workflow automation Experience Aura Media Studios Co-Founder / AI & Automation Implementation | Current Build and implement AI agents, voice systems and automation for operating teams, connecting CRM, routing, reporting, documentation and client delivery. Stack & Scale CMO / Partner / Automation Practice | Current Lead the automation practice and connect marketing and delivery operations through intake, routing, reporting and iteration. Possibility Engineering Engineering & Development Practice | Current Build software and web applications, AI and agent systems, APIs, data systems and automation using Cloudflare and serverless infrastructure. ai Digital Marketing Agency President | From 2019 Led strategy, business development, marketing, client delivery and reporting for service businesses across real estate, mortgage, construction, health and beauty, legal and dental. Value Dental Centers AZ / Apache Dental Management Executive Vice President | Apr 2018 - Feb 2019 Led startup and daily operations across multiple dental practices, including staffing, patient flow, technology adoption and multi-location reporting. AZHCR: Practice Growth Solutions Executive Vice President | Jan 2018 - Apr 2018 Implemented business systems and growth strategies for client practices. Vivyx Printing VP Sales & Marketing | Sep 2016 - Dec 2017 Owned business development, sales and marketing; developed new product offerings and customer-experience systems. Vacuus Performance Principal | Jul 2013 - Feb 2015 Provided business coaching and consulting across leadership, IT, sales and marketing, planning and execution. TelEvolve VP Sales & Marketing | Jul 2012 - Jul 2013 Built business-development, sales, marketing and brand strategy for a custom VoIP business. Landmark Education / Landmark Worldwide Program & Operations Manager | May 2010 - Nov 2011 Managed center budget and P&L, implemented a CRM and improved profitability. Developed, trained and led the team behind an approximately 500-participant U.S. program. CCS Real Estate Investment Group Founder / Manager | Jun 2008 - May 2010 Founded and ran a real-estate investment group through the post-2008 market. Brad Francis Ford Internet Sales Manager | Jun 2008 - Sep 2008 Managed online lead intake, follow-up and conversion. Polaris Realty President & Qualifying Broker | Jul 2005 - Jun 2008 Founded and ran the brokerage; built operations, recruited and managed agents, and oversaw transactions. Black Diamond Construction President | Jul 2005 - Jun 2008 Founded and ran a construction company; managed projects, contractors, finances and client relationships. Veritas Mortgage Vice-President / Owner | Jul 2005 - Jun 2008 Co-founded the mortgage company and ran operations and business functions end to end. Sterling Homes Qualifying Broker | Oct 2004 - Jul 2005 Ran the real-estate division for a homebuilder across listings, sales and broker compliance. Santa Fe Properties Associate Broker | Oct 2003 - Oct 2004 Handled independent residential real-estate sales in the Santa Fe market. Education University of New Mexico - Robert O. Anderson School of Management BBA, Business Management & Marketing | 2000 - 2004 CCIM Coursework | 2004 - 2006 Professional Development Landmark - Leadership and professional development Completed multiple curricula and senior trainings, with long-term facilitation and train-the-trainer experience. Volunteer leadership: Course Supervisor Level 4 (2008-2014); Introduction Leader (2009-2011).